1.1. General Policy

All ticket purchases made through Events2Go are non-refundable, except as required under Australian Consumer Law or where explicitly stated.

In certain cases, refunds or credits may be issued only if:

• The event is cancelled.
• The event is rescheduled, and the new date does not suit you.
• The event is significantly changed (e.g., major performer cancellation).

1.2. Event Cancellations

If an event is cancelled, you will be entitled to a full refund of the ticket price (excluding booking and service fees, unless required by law).

Refunds will be processed automatically to the original payment method within 7–14 business days.

1.3. Event Rescheduling

If the event is rescheduled, your ticket will remain valid for the new date.

If you cannot attend the rescheduled date, you may request a refund within 7 days of being notified.

1.4. Change of Mind

Refunds are not provided for change-of-mind purchases or personal circumstances.

However, we may offer ticket resale options via the app, where you can list your ticket for others to purchase.

1.5. Force Majeure

We are not responsible for cancellations or disruptions caused by circumstances beyond our control, including:

• Natural disasters
• Government restrictions
• Public health emergencies

In such cases, refunds will follow the organizer’s policies, but we will assist you where possible.

1.6. How to Request a Refund

1. Log in to your Events2Go account.
2. Go to “My Bookings” → “Request Refund”.
3. Provide event details and reason.

Refund status will be updated within 3–5 business days.

1.7. Contact Us

For refund-related queries, contact us at:

• 📧 support@events2go.com.au
• 📞 +61430194565